Box Office

The box office is a full service Ticketmaster outlet located inside the main entrance at 601 F Street NW.

The box office is open Mon.-Fri. from 10 a.m. to 5:30 p.m., and on event Saturday's and Sunday's from 10 a.m. to 5:30 p.m.

Beginning May 31, 2014, the box office will no longer be open on non-event Saturday's or Sunday's. As of that date we will no longer do any outlet sales.  We will only sell for Verizon Center events.

Children 3 years and older are required to have a ticket to all basketball and hockey games. For Disney on Ice and Ringling Bros. and Barnum & Bailey, all children 2 years and older require a ticket. Some family shows require a different age limit for tickets. Please check the event details page for show specific information. 

Will Call opens 1 1/2 hours prior to show time or tickets can be picked up during regular business hours. 

Tickets purchased at the Verizon Center box office incur a $2.00 service charge, including purchases on the day of the show.

Tickets for Verizon Center events can be purchased through the box office, online at www.ticketmaster.com, via Phonecharge at 1-800-745-3000 or any Ticketmaster outlet. Phonecharge is open daily from 10 a.m. to 9 p.m.

There are several different delivery options for tickets purchased through Ticketmaster: 

  • Print at Home (TicketFast): two options  
    • PDF - when you select PDF, a printed copy of the PDF must be brought with you to the game or event and then that is  supplied to the ticket taker for scanning. A version of the PDF on your mobile device cannot be scanned at the gate.
    • Mobile App - when you select the Mobile App version a square QR code is shown. A sample is below. This will be scanned by the ticket taker at Verizon Center.



  • Credit Card Entry 
  • U.S. Mail  
  • Will Call 
  • Retail Pickup 
  • UPS 

For more information on each of these delivery methods, please click here.


Additional Phone Numbers:

Accessible Seating (202) 661-5065
Group Sales (202) 661-5061

Verizon Center (202) 628-3200

For questions or concerns about your tickets, please contact Ticketmaster Customer Service at Ticketmaster Help.


Ticketmaster Gift Cards:
Ticketmaster gift cards make a great gift! The gift cards are good for sports, music and entertainment events and are available for purchase online or at most Ticketmaster retail locations. Gift cards are available in denominations of $25, $50, $75, $100, $150 and $250. For more information please visit www.ticketmaster.com.


Ticket Lottery Information:
Ticket lotteries are usually arranged for public on sales at the Verizon Center box office. The ticket lottery allows all patrons purchasing tickets in person at the Verizon Center box office an equal opportunity in obtaining the best seats available during the actual public on sale. Patrons are asked to be in line two hours prior to the public on sale time where numbers will then be picked out of a hat to determine their order in line for purchasing tickets. Camping out to purchase tickets is not needed with a ticket lottery. A ticket lottery does not give patrons access to tickets prior to the public on sale time.


Accessible Seating Information:

 Please call: (202)661-5065 or (202) 661-5066 (TTY)

Accessible Seating Hours: Access to arena seats and Will Call begins one hour prior to a game or event.


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