Frequently Asked Questions

The Official FAQs Page of Verizon Center

How do I contact the Washington Capitals, Washington Mystics and Washington Wizards main offices?
For the Washington Capitals please call (202) 266-2200; for the Washington Wizards and Washington Mystics please call (202) 661-5000.

How can I purchase tickets to an event or game at Verizon Center?
Verizon Center is a Ticketmaster building so all tickets to all events can be purchased either through the box office or any other Ticketmaster outlet, online at www.ticketmaster.com or via Phonecharge at  1-800-745-3000.

What does it mean when I purchase a ticket online or via Phonecharge and it says “Credit Card Entry”?
When tickets are purchased either online or via phone, and Ticketmaster describes the tickets as “Credit Card Entry,” it means the tickets purchased are paperless tickets. The credit card used to purchase the tickets will be needed to enter the building. A seat locator slip will be printed after the credit card is scanned and will serve as a ticket stub. A photo ID will also need to be presented along with the credit card on the day of the show. For more details and information on the “Credit Card Entry” or paperless ticketing, please click here

What does it mean when I purchase a ticket online and it says “Print at Home”?
When tickets are purchased online, the customer is offered the option to “Print at Home”. This option allows the customer to print out tickets at the time of purchase on a printer connected to the computer used for purchase. Ticketmaster previously described this option as Ticket Fast. For more details and information about printing at home, please click here.

How do I find out more information about becoming a corporate sponsor for the Capitals, Mystics, Wizards or Verizon Center?
Please contact our corporate sponsorship department with Monumental Sports & Entertainment by calling (202) 628-3200.

Are gift cards available for events and games?
Yes. Ticketmaster sells gift cards that are good for music, sports and entertainment events. Gift cards can be purchased online in denominations of $25, $50, $75, $100, $150 or $250. They can also be purchased at most Ticketmaster retail locations.

How do I know if an artist will be performing at Verizon Center and when tickets are going to go on sale?
Shows are posted on the website as soon as all of the information is confirmed for a show including ticket prices and when tickets are going on sale. Another way to see where an artist will be performing on their tour is by visiting www.pollstar.com.

At what age are you required to have a ticket to an event at Verizon Center?
Children 3 years and older require tickets to all concerts, basketball and hockey games, which includes the Washington Wizards, the Washington Mystics, the Washington Capitals and the Georgetown Hoyas. For Ringling Bros. and Barnum & Bailey circus and Disney on Ice events, children 2 years and older require a ticket and for The Wiggles, children 1 year and older need a ticket.

How long do concerts normally last? 
Most concerts last about 2 ½-3 hours in length, not including any intermissions or set changes, and usually let out by 11 p.m. at the latest.

How long do family shows like the circus and Disney on Ice last?
Most family shows last about 1 ½-2 hours and normally have an intermission.

When do doors open for an event at Verizon Center?
Doors open an hour before show time or game time, unless indicated otherwise.

Are cameras allowed into the building?
Still cameras are allowed for all basketball and hockey games. For concerts, the camera policy varies from show to show, however, video cameras and recorders are not allowed for any concerts, games or events.

Can I bring in my own food and beverages?
Outside food and beverages are not allowed to be brought into the arena for any event. We encourage patrons to visit one of the many restaurant options available in the surrounding area prior to attending an event or visit one of our concession stands offering a variety of food options during an event. For the most current list of food and beverage offerings at Verizon Center, please download the Verizon Center mobile app and do a search via the arena map.

What kind of soft drinks does Verizon Center have?
Verizon Center offers PepsiCo products including Pepsi, Mountain Dew, Tropicana, Lipton and Aquafina water.

Can I bring a stroller?
Yes you can bring a stroller with you to the arena, however it will need to be checked in with our Guest Services staff prior to going to your seat. Please go to the Guest Services area outside of Section 102 and our staff will direct you to the area where strollers can be checked in. Upon completion of the event, you can then pick up your stroller.

Is smoking allowed in the building?
Smoking is not allowed inside Verizon Center. This is a smoke-free facility. If you would like to smoke while attending an event at the arena, you can exit after the event starts from almost any exit. Upon exiting you must get your hand stamped and then re-enter the arena through the main entrance on F Street NW.

Where can you park if driving to an event at Verizon Center?
Verizon Center has its own parking garage located on 6th Street NW underneath the building and is only open for concerts at a charge of $27 for event parking. The garage is not open for public parking for Washington Wizards or Washington Capitals games, with the only exception being for persons with disabilities. The garage opens 1 ½ hours before game/show time and closes 1 hour after the conclusion of the game or event. Maximum clearance for the Verizon Center garage is 6’8″.

In instances where the Verizon Center garage is closed to the general public for events, there are several public parking garages near the building that would be viable options: Gallery Place parking garage on 6th Street NW; the public garage next door to Rosa Mexicano restaurant on F Street NW; and the public garage located near 7th and I Streets NW.

Parking Panda, the nationwide leader in online parking reservations, is a partner of Verizon Center and also offers official parking passes for over 15+ surrounding lots, garages and valets. To view real-time parking availability and to purchase parking, please visit Parking Panda to purchase a parking pass.

What’s the closest Metro stop to Verizon Center?
The Gallery Place/Chinatown Metro stop on the Red line drops-off right at the arena. Additional Metro stops within a few blocks include Navy-Archives Penn Quarter, Metro Center and Judiciary Square.

Where is the box office/will call located? What are the hours of operation?
The main box office and will call windows are located at F Street NW. The box office is open Mon.-Fri. from 10 a.m. to 5:30 p.m., and on event Saturday's and Sunday's from 10 a.m. to 5:30 p.m. Beginning May 31, 2014, the box office will no longer do any outlet sales.  We will only sell for Verizon Center events. On the day of an event, the box office will stay open until about 1 1/2 hours after the show starts. Will Call opens 1 1/2 hours before the show starts or you can pick up your tickets during regular box office hours.

Where are the entrances to Verizon Center?
There are two entrances to the building: the main entrance on F Street NW and the second entrance at 7th and G Streets NW, by the Gallery Place movie theatres.

Where do they set up the stage for concerts?
Most concerts are set up in an end stage format in which case the stage is located on the West end of the building, where the Acela Club restaurant is located. If the concert is in the round or center stage, then the stage will be in the middle of the floor. The seating charts provided on the website provide a general idea of the different seating arrangements for an end stage and center stage event.

Where is seat No. 1 located in each row/section of the arena? How many seats are in a row and how many rows are in each section?
If you are seated in the section and looking at the floor, seat No. 1 will be to the left hand side of that row. The same is true of sections on the floor – if you are seated in the section and facing the stage, seat No. 1 is to the left hand side. (i.e. Seat No. 1 in section 200 is closest to section 229, and seat No. 1 in section 110 is closest to section 109.) The number of seats in each row and the number of rows in each section varies according to the capacity of the event. Most sections have rows of 20-24 seats.

For Wizards games, where are the box seats located? 
The box seats for the Wizards games are located behind the baskets. If you have a ticket in Box E, you’re behind the basket on the East end of the building. If you have a ticket in Box W, you’re behind the basket on the West end of the building.

How can I request auction items or donations from the Washington Capitals, Washington Mystics or Washington Wizards?

Washington Capitals: To request an item for your auction or fundraising event from the Washington Capitals please fill out the online donation request form. Requests must be submitted at least six weeks in advance of your event and only organizations within the DC metropolitan area will be considered. Donation requests will not be accepted via mail or fax, and submitting a request does not guarantee an item for your organization. Organizations approved for a donation must adhere to all of the guidelines listed on the Capitals website.

Washington Mystics: To request an item for your auction or fundraising event from the Washington Mystics please fill out the online donation request form. Requests must be submitted at least six weeks in advance of your event and only organizations within the DC metropolitan area will be considered. Donation requests will not be accepted via mail or fax, and submitting a request does not guarantee an item for your organization. Organizations approved for a donation must adhere to all of the guidelines listed on the Mystics website.

Washington Wizards: To request an item for your auction or fundraising event from the Washington Wizards please fill out the online donation request form. Requests must be submitted at least six weeks in advance of your event and only organizations within the DC metropolitan area will be considered. Donation requests are no longer being accepted via mail or fax, and submitting a request does not guarantee an item for your organization. Organizations approved for a donation must adhere to all of the guidelines listed on the Wizards website.

How can I get a backstage pass for a concert?
Unfortunately, backstage passes are not something for which you can make a request. Backstage passes are issued by the representatives of the performers just like any invitations to any private function, and are not available to the general public.

It’s my anniversary and/or my birthday and I’d like to have an announcement made at a concert or put up on the scoreboard during a hockey or basketball game?
For concerts, special announcements are not possible as the PA system is used strictly for announcements pertaining to the show. Any video screens that are used during a show are also brought in by the individual tours and are pre-programmed for content pertaining to the show. Verizon Center’s scoreboard is generally not used during concerts.

For hockey games, a minimum of a $25 donation to the Monumental Sports & Entertainment Foundation is required and at least 48 hours advanced notice must be given. Contact Guest Services at 202-266-2350, email them at guestservices@washcaps.com or submit a request form.

For basketball games, the cost is $45 plus a $5 processing fee with all proceeds going to the Monumental Sports & Entertainment Foundation. At least three days advanced notice must be given. Please click here to submit your message

Do you have accessible seating in all levels of the arena? What do I do if I need a sign language interpreter or have already purchased tickets to an event and now need special assistance in getting to my seats?
Yes, we do have accessible seating available in all levels of the arena. Please contact our Accessible Seating department for assistance in requesting an interpreter as soon as an event goes on sale. Our Accessible Seating department can also assist you in getting you to your seats by calling them at 202-661-5065. Please allow at least 24-48 hours for them to return your call.

Is there a Designated Driver program at Verizon Center? Yes, the main concessionaire, Aramark, provides free soda to those who sign up as a Designated Driver by the cart located near section 107. A cup is provided whereby the Designated Driver can then go to a concession stand to get free soda.

What hotels are nearby Verizon Center?
The Hilton Garden Inn is the preferred hotel partner of Verizon Center and the Washington Capitals, but there are several hotels near the arena. Below are several different options including the phone number and distance from the arena to the hotel. For complete listings, please visit www.washington.org.

Hilton Garden Inn*: (202) 783-7800; 0.9 miles
Hotel Monaco: (202) 628-7177; 0.1 miles
Courtyard Marriott: (202) 638-4600; 0.2 miles
Renaissance Hotel: (202) 898-9000; 0.3 miles
Hampton Inn: (202) 842-2500; 0.3 miles
Grand Hyatt: (202) 582-1234; 0.4 miles
Marriott Metro Center: (202) 737-2200; 0.5 miles

*Preferred hotel partner of Verizon Center and the Washington Capitals.


Advertisement

Verizon Center on Twitter

ENTERTAINMENT E-NEWS

Sign Up to Receive Entertainment E-News and Alerts! By registering, you'll receive updates about breaking event news, special team offers and exclusive events, all for free!

 

Verizon Center Mobile App

Verizon Center Mobile App

Download the official mobile app of Verizon Center and make your Android, iPhone or iPod Touch a unique part of your in-arena experience for all games, concerts and events at the arena.

Advertisement

Latest News & Video on Monumental Network

x